There has been no direction that I know of that has said all government departments shall work together to the front-line service workers, but we have given that expectation to deputy ministers across. That's why we have deputy ministers' working committees, as well. Does it get down to the front-line person? That's a concern. People have job descriptions, and I know that most government workers do really care, and they do go above and beyond. It's not in the job descriptions, but I do hope that, when people see obstacles, for example, if they're looking at income support and there's an education issue, that they would actually try to reach out. That is the work. We recognize that there is an issue, but that is the work. That's why we are doing the integrated case management pilot, and it's showing success. No-brainer that it's showing success, so we are hoping to expand that program as we move forward. Again, lots of competing priorities, though.
Caroline Cochrane on Question 520-19(2): Client-Focused Integrated Service Delivery Model
In the Legislative Assembly on February 8th, 2021. See this statement in context.
Question 520-19(2): Client-Focused Integrated Service Delivery Model
Oral Questions
February 8th, 2021
Page 1808
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