To call ICM a fake door is really doing a disservice to the work that has been done by that team. They have helped a lot of people. The reason the Member is advocating for it is because they have helped so many people. However, they can only do so much, and to add another element, it's just not possible at this time.

That being said, I get what the Member is saying. When someone shows up, what do we do? Ideally, they should be going to the service they need, but for whatever reason, they might show up at ICM. I can look into that and have a discussion again, another one of our offline discussions with the Member. I just want her to be assured that this is something that we take very seriously. It's a passion project of mine. I can't say that when I got another department, I thought, "Oh great. I have so much time to fill, another department." But when I really started getting into integrated service delivery and ICM, I really did get excited because it is one of the most important things I think this government is doing.