Thank you, Madam Chair. Listening to comments from the Minister there, I agree with her. It's tough to find people who are qualified. It's tough to find people who are willing to go out and work. However, that doesn't mean that we stop doing that. We have to find innovative ways to ensure that residents in public housing have access to workers to fix or address any issues they have with their homes.

I just want to give you an example of what can be done, and it's a personal one. I was working at a place, and there was an issue with the furnace. Of course, everybody was telling me it was this and that, the thermostat. They always want to blame thermostat. Anyways, I looked at it, and I thought, "Geez. How am I going to fix this?" I don't really know much about furnaces. I kind of know what they look like inside and all that. I thought, "Oh, I know this guy who lives in Kelowna. He's a gas fitter. I'm going to call him." I call him, and he says, "Did you do this? Did you check the chimney? Make sure there's no snow in there." "Yeah, I did that." He says, "There's a little light on there, a red one and a yellow one." He says, "Is the red one on steady?" I said, "Yeah." He said, "Well, that's good. How about the yellow?" "No, nothing." He said, "Well, it's probably the flame sensor. You got to pull out the whole guts, just clean off the thermocouple, put it back in." I did that, and it worked fine.

Maybe that's something we can do is look at having somebody who is qualified. They don't have to be in the community, but if there is somebody there who can assist that person over the phone, there are ways to do it. That's what I am hoping that your department will start looking at, is innovative ways. I don't really care what happened in the past, all the things that went wrong and that. I'm just looking into the future, and I want to see that we are doing things right.

The use of housing maintainers, there are some around Hay River that have their own businesses just because they have that designation, and they'll do some carpentry; they'll do a little bit of plumbing and those types of things, as well. I was in one community here not long ago, and I don't think housing has anybody in there. They said, "If you happen to be talking to housing, can you ask them if they can maybe look at allowing us to change our own lightbulbs or change our own door locks, instead of having to bring somebody from Fort Simpson or from wherever it might be?"

Those are little things to us, but they are important things to people in the communities. With that, I would like to ask the Minister: what innovative ways, or any innovation, have they looked at to make things easier and streamline things by utilizing people in the community? I know that there are a lot of people in the communities, a lot of workers, who have general knowledge. We don't give them the benefit of the doubt, and we don't utilize them like we should. Thank you, Madam Chair.