The stepped care approach is not specifically focused on suicide. It's about providing a seamless pathway of care to individuals who are looking for it. There is focus, of course, within this particularly on mental health and addictions. What this approach has enabled us to do is to eliminate waiting lists for care. The care is provided as needed, so it's possible to get a same-day appointment. If you need another appointment tomorrow, you can come back tomorrow. There isn't this old-fashioned way of making a block of appointments once a week for several weeks. The other thing that the stepped care approach does is link the individual with other supports within the system. As I say, the idea is a seamless pathway approach to care where the person is hooked up with both formal and informal supports, traditional and non-traditional supports, so that they can take advantage of those.

The other part of this is an online presence. It has to do with apps. We have a relationship with the Strongest Families Institute, which provides care for families who have children and young people. There's also another app coming right away which is for young people where they can text and email to the service provider and obtain support that way. What we're trying to do here is provide a spectrum of supports. We recognize not everyone wants to use an app, but then again, not everybody wants to sit in a counselling office. We're trying to provide a variety of supports here to support people to obtain and maintain their good mental health.