Thank you, Madam Chair. When a client services officer is hired, they're required to complete a two-week statutory training program and in order to receive a social welfare officer designation, or appointment, and so that would basically give them the foundations for what they need to do to deliver the programs. And then from there, they would undergo a significant amount of on-the-job training, working with more experienced officers, and we would also supplement that with a number of other different training, such as mental health, first aid, trauma-informed practice, various levels -- different types of training, whatever would be required to best serve that clientele. And we do place a large focus on customer service. Thank you.