Thank you, Madam Chair. Madam Chair, so two parts to that. And with respect, first, to some understanding as to what was happening over the last year or so, a few comments.
Firstly, that the ISSS or Office of the Chief Information Officer were being relied upon to do things like deliver the QR code, the vaccination records, the updates to health and social services systems in response to COVID. So the fact that we're all able to download those vaccine records as quickly as we were is thanks, in part, to the work that went on in that office, which was not a small thing and it was certainly not an expected thing. So that does wind up delaying other work.
Another issue, Madam Chair, and it's one that is affecting, of course, a lot of industries, private sector as well as public sector, is labour shortages. This is an area, as I have been informed, that it is quite difficult to find skilled individuals to work in this area. So that is also presenting a challenge, certainly to us and I can only imagine to some of the private sector contractors that we are looking to work with on some of the projects as well.
So second part of the question as to what's being done or what's being done to try to manage or mitigate these issues, Madam Chair, I know this is one that the department minister and I look at frequently at our regular meetings and our regular touch bases, and we speak with the chief information officer regularly. So certainly keeping an eye on it and doing our best to see what we can do to focus the available resources. And there's work in that regard over the next year to see what, indeed, can be done to focus resources so that we start to see some successes in some of these. They are not always the most exciting sounding but they can be quite fundamental and important to risk management within the government. Thank you.