Yes, thank you, Mr. Speaker. Mr. Speaker, this is a department with over 1,800 staff and a $610 million budget. So I don't know if the Member really wants me to explain everything that we're doing to serve the residents of the Northwest Territories. I support, and our staff supports, the goals that he has enunciated - that people are treated with respect, with dignity. They are provided with effective care that resolves their issues.

Diagnosis is a really complicated process. It can vary between a practitioner being able to look at somebody and diagnose an ailment almost immediately to something that is much more complex beyond the skills and equipment available in local health centres, and that's when people are medevaced or referred to Yellowknife for additional treatment.

We, I think, are trying our best. We don't always get it right. I really encourage the Member, as I did previously when he brought this case to my attention, to contact the office of client experience. We want to learn from things, which people are dissatisfied with or consider mistakes, so that we can improve the services we provide to all NWT residents. Thank you.