Thank you, Mr. Speaker. Mr. Speaker, it seems like there's been an attempt to increase access to service, as I said before, and it seems like it has created a backlog or something's going on here. Mr. Speaker, is there a reason we can't simply return to the process we were already using and appear to be working for people? Is there, maybe, an explanation as to why there's suddenly been this surge in people requiring the service? If the Minister can give any information to the public to help us understand what's going on here, it would be appreciated. Thank you.