Thank you, Mr. Chair. Mr. Chair, there is a standard that we do try to meet. There are thousands of claims that are -- and requests for support that are processed every year. I do certainly get some BFs on this item that come through the office, particularly when there's been a challenge where someone has an appointment and they haven't received their information about where they might be going, a flight or hotel, so we do then try to very quickly make those connections. But overall, Mr. Chair, again, it's -- there's thousands that do get processed and that where folks are able to access their medical assistance. So, again, I wouldn't say that it's a -- that I'm being told it's a chronic problem at this point. Again, we do have service standards, and we are doing our best to meet them. Thank you.