Thank you. I'm sure we're going to find a middle here. And, again, I credit the competencies of the department so I have every belief that they'll provide responsible, useable information, and I want them to know I -- the next question is that -- what does the person do to action their claim?
So back to I know a few circumstances -- I don't need to go through every scenario but, you know, people are owed a lot of money for a lot of months. They call, nothing happens, and all of a sudden, you know -- yeah, like, why do we need political intervention for what should be an internal problem? And, frankly, that's how I view it. So what systems are being in place to help action these things? So in other words, if, by way of example -- I'm just trying to frame a context. So if a travel claim hasn't -- is showing up in the financial system -- I'm not connected to it, maybe I am, I don't know. It's not something I use. But regular day-to-day employees know how to use this system. They know where things are. I'm not using the right language because I don't use it. But I do know they can look it up and say something's been approved, it's processed. So if someone hasn't seen something actioned within two weeks, then who do they call? I don't want them to call their MLA. And I don't mean I don't want to hear from my constituents. But, I mean, what really should be an administrative manner without it personally feeling like they're pissing people off or stressing the system or making people angry or whatever you want to say. And then who do they call after four weeks that it's still pending into the nothing noted. And then we get into 8, and then we get into 12.
So Mr. Chairman, I'm trying to find out a good remedy for this particular situation and a way that we can have productive employees. Because if they're having a lot of money outstanding, it's quite stressful. And by the time they get to an MLA, we sign the consent form, we send to the department -- this is not a regular occurrence for me but the problem is it's a process. It's a process. A process. And all of a sudden two more weeks are added to it. So what can the Minister do just to say help deal with the internal side of this challenge so it doesn't have to become a political one? Thank you.
