Mr. Speaker, I'm also being told that people have to -- are being told in the departments when they want to change appointments or if they need to change appointments with the doctors, they have to call the central booking mechanism, whether that be a phone call or an email or something like that. Why are we making it more cumbersome? Isn't there a way to do this more or less on the fly; why are we adding extra steps for patients when they're trying to access health care? Should we not be making it simpler, let people talk to their doctors, they're health care providers, and change appointments as needed? Thank you.