Thank you, Mr. Speaker. Mr. Speaker, the non-insured health benefit, NHIB program, is a fundamental right for all ineligible -- sorry, eligible First Nations and Inuit across Canada. For many of my constituents, it serves as a critical safety net, particularly in emergencies, where public or private insurance falls short. NIHB provides essential services, including medical transportation, when they are needed the most. However, I would like to bring attention to a recent case where the delivery of these benefits failed one of my constituents.
While travelling in Alberta, a constituent of mine became seriously ill and was hospitalized. As this was a personal trip and not a medical travel, they were deemed ineligible for medical transportation benefits. Compounding the issue, they did not have travel insurance. Recognizing that NIHB could apply in this urgent situation, my office immediately began working to secure access to these benefits. Unfortunately, due to jurisdictional administration barriers between Alberta and Northwest Territories, we face significant delays in Alberta.
Physicians could not initiate the NIHB process. This had to come from our own department in health and social services. Yet because the patients were hospitalized outside the NWT, the NTHSSA was unaware of this condition. As a result, we spent over two weeks navigating these barriers to access a service that should have been readily available.
Ultimately, coordination was achieved, and I want to thank the Minister and NTHSSA for their efforts, along with NIHB staff, but the delayed caused substantial emotional and financial strain for a family that should have been focused on supporting their loved one.
Mr. Speaker, this cannot happen again. We must ensure that NIHB services are available immediately and seamlessly regardless of location. I urge that NTHSSA to review this case, provide appropriate training, and develop protocols to prevent similar situations in the future. I look forward to working with the Minister to make this a reality. I would have questions for the Minister. Thank you, Mr. Speaker.