Thank you, Mr. Speaker-elect. I didn't quite catch the end of it, but I think my comment on these policies and what needs to be changed, basically, the Member is correct. There is a lot of red tape. One of my biggest concerns with service delivery is the service delivery. There seems to be a default to "no." When there is an issue and someone needs help, the default answer is "no" when it should be, "How can we help? You know, how can we get to the answer?" Yes, there are policies in place and we need to be accountable, so we need to follow those policies, but there are ways to get things done. We have to remember we are in the customer-service business. From the top down, I have noticed there seems to be this notion that the government isn't necessarily there to serve the people. It's sort of attitude of "We are doing you a favour," and we need to change that mentality. It has to happen right from the top down, and that goes across all policies.
We have housing policies. Sometimes, people can't get into houses because there are just not enough houses. You know, in Hay River, we just don't have places to put people right now, so that is one barrier and that one I understand, but, if it is something where everyone who is looking at the situation says, "This doesn't make sense," there should be a way to rectify the situation. We shouldn't just say, "Nope, that is what the policy says," and then move on. That goes for everything.
I have a minute here to talk about affirmative action and the Business Incentive Policy, and I am not going to be able to touch on them, basically, the way that they need to be, but it has been acknowledged that those policies need to be looked at. We need to make sure that they are serving their purpose. For a long time, according to a lot of people, they haven't been. It has been clear from what I have heard in the public and from the Members here that we need to re-examine those.
You know, if I am Premier, I will do what I can in that role to ensure that not just those policies are looked at but policies across the territory have a focus on service delivery and customer service. That is one of the reasons that I am actually running, is because the Premier's position is the one who gives the mandate letters to the deputy ministers and to the Ministers. Mandating a better customer service is something that the Premier can do, and that is my plan. Thank you, Mr. Speaker-elect.