Thank you, Mr. Chair. One of the things that I've always thought that was very important was having a feedback loop so that we as decision-makers know what's happening on the ground. And to do that, we need to listen to the people on the front line, the bureaucracy, because they oft -- more often than not, they want to do a good job. They want to work with the people. They want to provide services. And they know better than anyone what's working, what's not working. And so by listening to them, we can make the changes that we need to make. When we made changes to our income assistance program, which should be implemented in the new year, I put a heavy focus on ensuring that the public service, who is interacting with the public, would have the time and ability to work with clients because that's important. The residents of the territory don't want to feel like they're being brushed off. They want to feel like the people who are serving them actually care. And they do, they do care and so we just need to give them that opportunity. And, again, that goes towards the really client-centered person-centered approach that I want to take with all aspects of government. Thank you.
R.J. Simpson on Questions by Members
On December 7th, 2023. See this statement in context.
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