I said 250 complaints and or inquiries. A lot of them are inquiries for information, such as, "What does this section of the Official Languages Act mean," or, "Has this Official Languages Act been translated into my language? I want a copy of it, can I get one?" When I am saying complaints and inquiries, they are not all complaints and they do not all require investigations.
When somebody does complain and I have to do some searching around or meeting with people I try, if possible, to meet with them in person. I also try to gather a few of those, so if I am going to one place I can deal with a few of them all at once. There are some days when I get three, four or five people calling complaining about things. The other thing that happens is that I do try to make myself accessible instead of staying in the office. When I am out I notice things myself that need to be dealt with, but people often approach me in the airport, on the planes or in the restaurants. A lot of people are starting to know that there is a Languages Commissioner and they come to me on a regular basis and talk to me about things and say, why this, or, why that, or, what does the act say? I have been trying to make myself accessible.
Sometimes, the complaints that I am talking about are not from somebody phoning me, but from my going out to the communities and, when I am there, they will talk about something which otherwise might not have been brought to my attention.