In chapter five of the first annual report, we reported all of the complaints and inquiries that we had completely resolved. They are finished. We are not in the process of dealing with those any more and those are the ones I report each year, the ones that are complete because the other ones are still under investigation. We don't know whether they're actually valid yet or not. We don't know whether there's any violation. We don't know if we have all of the information and we're still looking into them, so I can't really report them.
But, for each one of those, the details are there. I think we wrote enough detail without going into so much detail that we would just bore everybody with every single step we took. It is volumes, every single step we've taken on every complaint and inquiry. But, there, we've revealed the details of the complaints and inquiries that we do get and we generalize them in such a way that sometimes two or three specific complaints will fit together under one particular subject area. So, we've put together some of the specific details there.
Normally, when I'm dealing with a complaint, I don't reveal the identify of the person who has made the complaint to me. I think that's one of the things that's really important about our office. However, there are a few times where we have had to because it was very specific. We had to make reference to a specific document that was used in court, of a specific person's job that was going to be moved or rumoured to be moved. Then, we had to look specifically at an individual. Those become much more delicate cases to deal with. It is better if I can deal with it and not reveal the identity of the complainant but there are a few times when I have to do that in dealing with the department, in order to rectify the situation. I only do that with the consent of the individual. They know I'm going to be discussing their particular case with the department.