During the review, the department expressed that it had difficulty in quantifying performance indicators. The committee is chagrined by this comment. The department is a service provider and should design its outcome measures accordingly.
It is noted that many of the tasks performed by Public Works and Services are on behalf of others and clients may change what they want. The changes affect the time for completion and the costs. The department stated that in many cases, it assumed the blame for cost overruns caused by other departments and things outside their control. It is felt that the department could develop outcome measures that addressed client satisfaction for services provided and not necessarily for a physical product.