Thank you, Mr. Speaker. Mr. Speaker, I want to ask questions today to the Minister of Human Resources. It has been almost two years since the amalgamation of the HR departments. It is getting close to two years. I don't see any improvement in the area of client service, Mr. Speaker. In June, I questioned the Minister in regard to the service levels. It is not good enough that employees or the public call various persons at HR and get three or four different stories about where their files are, what they can access, and what they can't access. Questions go unanswered. E-mails go unanswered. Telephone calls go unanswered. Nurses new to town, whether they are married to maybe an RCMP officer or teacher, wait months without hearing a reply back from the Human Resources department. In fact, they have to deliver resumes to the hospital themselves. I do not think that is acceptable. The first question I have for the Minister today is, how can the Minister demonstrate that the client service levels have improved at the Human Resources department, given the fact that they have spent $475,000 last year trying to find a better way to do business? Thank you.
David Ramsay on Question 175-15(5): Human Resources Department Client Service Levels
In the Legislative Assembly on October 24th, 2006. See this statement in context.
Question 175-15(5): Human Resources Department Client Service Levels
Item 6: Oral Questions
October 23rd, 2006
Page 422
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