Thank you. Thank you very much. On a somewhat related aspect, Madam Chair, and very much to the staffing and people side of our business, is, I guess, an orientation, or an expectation, of our staff, Madam Chair, to be able to take on a role as counsellors, as support, as assistance to income support clients or people who come looking for help. I think this is something that, over time, we have lost in some of our frontline service agencies, Madam Chair. Such as income support, which from the perspective of some of my constituents, and I'm not saying this is entirely across the board, but where they've encountered a process where our people basically have a set of rules and criteria, and they will talk to people and figure out whether or not they fit, and issue cheques, or benefits, or whatever, according to a prescribed list of criteria and that's it. We really seem to have lost a sense of a real responsibility of ours to be more proactive and to take on a role of assisting, of counselling, of course where the individual welcomes that. I wanted to ask the Minister, are we going to be looking at that aspect of our service delivery, Madam Chair, where our people are trained, or skilled, or ready to take on more of a one-on-one role of assisting, rather than essentially being bookkeepers or monitors of a case file? Thank you, Madam Chair.
Bill Braden on Item 16: Consideration In Committee Of The Whole Of Bills And Other Matters
In the Legislative Assembly on February 15th, 2006. See this statement in context.
Item 16: Consideration In Committee Of The Whole Of Bills And Other Matters
Item 16: Consideration In Committee Of The Whole Of Bills And Other Matters
February 14th, 2006
Page 1056
See context to find out what was said next.