Thank you, Mr. Chairman. Just one question, I think. This recommendation, we've already touched a bit on the orientation and training. This recommendation asks that mandatory orientation and training be implemented for all new employees before they are allowed to engage clients. Further that the committee recommends that ongoing professional development be programmed for each employee, manager and executive member and this be documented. Specifically, Mr. Chairman, the reply that the WCB provides does not touch on what committee felt was an important part of the recommendation, and that was mandatory orientation and training before employees are allowed to engage clients. We were of the understanding, Mr. Chairman...Every office in the North is facing workforce challenges, but that the WCB had, in some occasions found itself where brand new, or very new, very fresh employees were being put on sort of the front lines, if you will, of client relationships without the training or the
orientation to the organization, and this definitely was inappropriate and unacceptable. Does the WCB agree with the recommendation that there must be mandatory training before staff is allowed to engage clients? That's really the key point.