Thank you, Mr. Chairman. Mr. Chairman, in regards to my opening comments, I made reference that we are doing a major retrofit to ensure that we improve the environment that people walk into so that they know that it's friendly, it's open, you feel that you're not in the situation that the Member states. I think it's that type of atmosphere that we have to improve. First it's to improve the atmosphere, improve the physical seating arrangement they have in that facility, and remove some of those barriers that people run into as soon as they get off the elevator. I think that for us is one of the stages.
But also the other improvement that we're seeing is the amount of money we're putting into training and also improving the client relationship, ensuring that we have people who are able to deal with clients friendlier to ensure that we make you feel welcome. I think that, if anything, that's what we're going to be doing here and I think for the amount of capital investment that we are putting into this, it's something that we have to not only look at by way of training our staff but, more importantly, make it a friendly environment that our clients would come into, regardless if it's the worker or employer or the injured worker, so that they feel comfortable coming into that place that they're able to open it up. So I'll just pass it on to Mr. Doyle to add exactly what we're doing by way of physical capital investment on this. Thank you.