Yes, I guess it does. I mean on the sensitivity training, we all experience going to public places, going to places of business and we know how we get treated. Think about how refreshing it is to come across somebody at a bank or at the dental clinic or anywhere that you have to go that is warm and thoughtful and accommodating. You don't always get that, but when you do find it, it is very refreshing and it obviously is very well received. I think WCB just needs to take that kind of approach. You need to treat it like you are running a business. You're acting as an agent on behalf of employers and employees, and these people that are coming through your doors are the customers. There's some very, very good models of customer service in this town. I noticed the other day that Hassan Adam got a patient appreciation award. There is a place where you go into where bar none every time you go into that clinic you get received professionally, warmly, with friendliness. We need to take a page out of some of these examples and that one in particular. But anyway. There's no question there. Thank you, Mr. Chairman.