My question today is directed towards the Minister Responsible for Transportation.
The other day I talked about customer service and whatnot, and brought up an issue about driver’s licences and how they’re not accepted as ID, even though they are official ID when people want to get additional pieces of ID.
New examples have come to me since I made that statement. In one situation, a lady wanted to change her driver’s licence because she got married. She brought in a certified legal copy of her marriage certificate and was told it was not acceptable, that she needed to have her original marriage certificate. So off she went home. She got her official copy, brought it back, put it on the table. They took a photocopy, handed it back and said, “Thank you very much.” That photocopy is not worth the paper it’s printed on. The certified copy was far more legal and acceptable.
I’d like to ask the Minister Responsible for Transportation to commit to looking at their policies and procedures to ensure they aren’t creating redundancies, they aren’t creating extra barriers for people, and they’re streamlined and efficient, thereby saving money and whatnot.