Currently the arrangements are that each authority is responsible for receiving complaints and investigating them. I am in the process of developing a list of a person responsible for handling complaints within each authority and put some guidelines and standards to that process perhaps to make sure that people feel they have a place to go to when they have issues about the
services they receive. That there’s something clearly set out, information about what they can raise issues on and how that will be followed up.
Stanton has a pretty well-established process in that regard, but not everybody has that. So we are in the process of working on that. Now, if people have very specific issues about a nurse or physician, they do have the option of registering complaints against their professional bodies, but that is a more formal process and they have very set guidelines in that. At the moment there’s not a set process where these complaints could come right up to... You know, I hear all the complaints and I try to do the best that I can, but there’s no formal process on that. Thank you.