Thank you, Mr. Speaker. Our face-to-face services for medical travel have been critical and expected, especially where language and communication barriers exist. Up until now the medical travel office has been located in Stanton on the main floor directly across from the intake booths, which has been a great location especially for individuals coming in from out of town, from the small communities, the grannies from Nahanni who wish to have actual communication with the medical travel office. Now it’s gone. Now we’ve moved it behind locked doors, security windows, and there is no face-to-face contact whatsoever. Now it’s all phone and e-mail. I’m confused. There doesn’t appear to be a transition plan. If there is a transition plan, I’d like to know what that is.
My question today is for the Minister of Health and Social Services. Was a transition plan designed and implemented to help those individuals who are using medical travel transition from an open and friendly face-to-face service to a rigid and closed-off digital and telephone services? Right now I find that people are surprised, not notified, and they’re confused, not informed. To the Minister.