Thank you, Mr. Speaker. My questions today are addressed to the Minister of Education, Culture and Employment and I’d like to ask some questions about the student financial assistance client satisfaction survey that was held last year. The survey indicated that in general the student financial assistance staff are doing pretty well, but I was really struck by the answer to one question where 11 percent of the respondents were dissatisfied or very dissatisfied with the way staff explained their answers. I’d like to ask the Minister what action the department is taking to lower that percentage to improve the customer service for this particular measure.
Wendy Bisaro on Question 447-16(5): Student Financial Assistance Client Satisfaction Survey
In the Legislative Assembly on February 15th, 2011. See this statement in context.
Question 447-16(5): Student Financial Assistance Client Satisfaction Survey
Oral Questions
February 14th, 2011
See context to find out what was said next.