Most LHOs have tenant relations officers that work with the tenants and bring them up to date on their rental arrears and how they can best address them. They’re called tenant relations officers and they work closely with the tenants.
As far as the district office, I mean, the district offices usually work very closely with LHOs and they give them some guidance and direction. They’re just another sounding board for the LHOs.
We want to ensure that from headquarters right down to the LHOs all policies and procedures are followed very closely, because it won’t work very good if we start doing one-offs and going against policies and procedures as being laid out in the Assemblies before us.