To the Minister, the problem in this case was not that the documentation was missing. This client is extremely particular and would have had all the documents in order. The problem in this case was a staff shortage, and that was admitted to my constituent in an e-mail, that there was a staff shortage and things were behind. So I don’t think we can lay this particular delay in payments at the feet of the constituent.
This was definitely a department problem and I didn’t hear an answer to what the Minister accepts as an acceptable delay. But since there are delays and since there are staff shortages, which was the problem in this case, I’d like to know from the Minister what procedures, what policies, what customs are in place when there is a staff shortage for the division of income support to get cheques out on time. Thank you.