Thanks to the Minister for those comments. We certainly do need redundancy here in order to avoid this sort of situation. I just want to explore further the issue of backup for emergencies. The Minister’s 2010 answers to me promised a change in process and more staff training. Ms. Bisaro was told last week that there will be client service officer training, and the Minister has confirmed that. Because this is a financial payment function, and because the need for prompt payments is absolutely critical, will the Minister ensure that not only client service officers but an emergency backup in the finance area will be able to make these payments no matter what?
Bob Bromley on Question 319-17(3): Late Payment Of Income Support
In the Legislative Assembly on November 6th, 2012. See this statement in context.
Question 319-17(3): Late Payment Of Income Support
Oral Questions
November 5th, 2012
See context to find out what was said next.