Mr. Speaker, at this time we hope that through the review of this process, we can identify and answer some of those exact questions. Right now we feel that we have enough positions established, but we also do have turnover and some vacancies within our own shop and it’s difficult to find people who are capable of doing this work.
One of the real challenges is just the sheer quantity of these ROEs that are required. Today there are about 382 that are required. Between April 1, 2012, and August 30, 2013, just by way of example, we processed 3,653 records of employment. If you break that down to the workday, that’s 10 ROEs a day that this unit is processing. When you actually consider that each ROE involves an audit of the file to verify all sick days, annual days, special leave days, make sure they’ve been paid what they’re supposed to be paid and that all that information is properly tracked so that we can provide an accurate ROE so that the individual can get EI, there is a little bit of time involved for each of these files.
But I get the Member’s point. We do provide training to our new staff that come in. They mentor and sit with experienced staff so that they can become familiar with the processes. Once again, those are the processes we have today and we’re looking at those processes to see if there’s any way to streamline and improve them so that we can meet our commitment of five days after the final pay. Thank you, Mr. Speaker.