Those are some of the areas I wanted to share about from the front-line workers and I did hear about them last week. I’m going to be meeting with my senior staff in the department on income support and start implementing some of the key areas such as professional development and what kind of training is required to deal with critical situations.
So, what the Member is addressing here is very important to our client service officers and clientele. We are going to make sure that the training programs are in place. There are some training programs we are currently conducting. I want us to enhance these even further to deal with our clientele who are most vulnerable. It is in the works and we are going to improve those programs as well. Mahsi.