Quality assurance and constant monitoring of our systems and the programs that are being delivered is critical, and to that end, I once again encourage the Member, and all Members, to encourage your staff to engage with the quality assurance staff in each of the authorities when they have a constituent who has an issue. This will allow them to do a review of the incident and try to determine what happened and what can be improved. Having said that, the department does occasionally conduct quality reviews and other audits of the regional authorities. I'm certainly happy to sit down and share the results of the most recent review that was done about two years ago with the Member to go through in detail what we learned. The department also conducts system-wide reviews on a regular basis. For example, recent consultation on the Medical Travel Program, which is intended to lead program improvements, we did significant public consultation on that. As part of the system transformation process, I visited personally every community and listened to what residents had to say about what's working and what needs to be improved within the system. This is one of the reasons that we're moving to one territorial health and social services authority, which gives a huge opportunity to improve service standards across the Northwest Territories. I'm not prepared at this time to do an external review of the Deh Cho Health and Social Services Authority. It might make more sense to wait until we have a single authority when we're actually able to start making some of these territorial program improvements within the system. But once again, I'm happy to sit down with the Member with the department and go through the audit that was done about two years ago to address some of the concerns that the Member may have.
Glen Abernethy on Question 60-18(2): Health Care System Challenges In Nahendeh
In the Legislative Assembly on February 25th, 2016. See this statement in context.
Question 60-18(2): Health Care System Challenges In Nahendeh
Oral Questions
February 24th, 2016
See context to find out what was said next.