Thank you, Mr. Speaker. Mr. Speaker, it depends on the situation. There are a couple of different ways information might come to an authority. As I said, we do have the patient representatives in the individual authorities, where individuals can go if they've actually had concerns about how services were provided. These patient representatives can actually do some investigation and research to find out what happened, and offer recommendations to the CEO to ensure that those types of situations, if any problems occurred, won't happen again. Those individuals track their own information and do share it with the CEOs, but that information is not always shared publicly. We also have situations where, if an individual is having difficulty navigating the system, we strongly encourage those individuals to get in touch with the system navigator who can help that individual navigate a system. In both these situations, we are often dealing with individual client information, and that information, due to privacy reasons, would not be shared, but it is tracked through a system navigator at a department level and for the individual patient representatives at an authority level.
Glen Abernethy on Question 112-18(2): Process For Resolving Health Care Issues
In the Legislative Assembly on March 3rd, 2016. See this statement in context.
Question 112-18(2): Process For Resolving Health Care Issues
Oral Questions
March 2nd, 2016
See context to find out what was said next.