As a standard practice, the information pertaining to an individual concerned in a complaint is only shared as needed to help resolve that complaint, and at this time, there is no central collection or reporting of information on these individual cases. I can say that the CEOs from the authorities meet on a regular basis, where they can discuss common or reoccurring issues or themes, so that they can work with the department to resolve the bigger picture issues. I can say that, as we move forward to a single authority, we will be better positioned to have some tracking mechanisms to track similar issues so that we can ensure that we are getting that information, so that we can make system improvements as a whole to ensure that reoccurring situations of concern are not occurring in our system.
Glen Abernethy on Question 112-18(2): Process For Resolving Health Care Issues
In the Legislative Assembly on March 3rd, 2016. See this statement in context.
Question 112-18(2): Process For Resolving Health Care Issues
Oral Questions
March 2nd, 2016
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