Thank you, Mr. Chair. We do have our front-line procurement officers that answer the phone, answer questions, and deal directly on a day-to-day basis with the vendors and the contractors when they are participating in a procurement process. Those front-line staff are available to answer questions and look into or address any concerns that the vendors and clients have. There are also opportunities through the director of procured shared services. He will often field questions from clients or from contractors around matters related to procurement.
On a more formal basis, working with the Department of Finance, a vendor complaint process was also put in place. Where vendors have issues with the procurement process or fairness around a particular procurement event, there is a formal process where they can bring it forward and get their concerns addressed as well.
There are many opportunities where people can raise their concerns in the department around issues related to procurement. There are also opportunities through the Comptroller General's Office in the Department of Finance, who has ultimate oversight over procurement policies and procedures. Thank you, Mr. Chair.