Thanks, Mr. Chair. When there is a competition, the client service manager from our department helps the hiring department with the process, but they also work with the applicant. If somebody wasn't successful, then they would give them the information that they would need to know the steps and point out them to the website for the exact steps they might go through for a staffing appeal.
Also, to explain, we have done some plain language work to be able to explain to folks what is appealable and what isn't appealable about competition, so they would give them all of that information and then check to see if they would like to appeal anything about the process that they didn't think was done properly. Thanks, Mr. Chair.