Thank you to the Member for Hay River South. Every two years, the department conducts a satisfaction survey related to the Community Counselling Program, and it looks at a lot of different things: cultural safety, respect, access, how effective the services were. We have discovered, as you said, that people do like face-to-face services, but what we really had as an overarching message from the last survey is that there is no "one size fits all." Some younger people prefer the phone apps; others prefer face-to-face encounters; and others are content to be on the telephone. What I want you to know is that this is something that we track regularly, and the outcome is customer satisfaction. That is to say the people who phoned or who have reached out for help feel that they have received effective help. Thank you.
Julie Green on Question 357-19(2): Addictions Support
In the Legislative Assembly on October 16th, 2020. See this statement in context.
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