Thank you, Madam Chair. And I'll just give a couple examples but mention some of the other work that we are doing.
We are in the process of preparing a tenant handbook, you know, which would also be available online, which would be a tool for how to, you know, support successful tenancy; you know, to overcome some of the issues that we have encountered working with tenants. But also, we need to train our staff to be able to have those conversations one-on-one. So it will also involve staff training. And getting to some of the examples that the Member mentions, you know, also training our staff on how to access or where programs and services exist within the other social envelope departments so that if they recognize an issue but it's not something that housing itself has the solution to but we know that there is, whether it's mental health support, other types of support that the client may need, just making sure that our folks know where that access point is and how to do that. And without getting too far into it, this is also a key part of the homelessness conversation because we're having the same conversations there on how to work together to make sure that we're supporting clients to get the programs and services that they need. Thank you, Madam Chair.