Thank you, Mr. Speaker. Mr. Speaker, the purpose of the office of client experience was to improve patient navigation service and support a better interaction with the health and social services system. The outcomes for the OCE include better awareness of client rights and responsibilities, improved client and family experience, streamline access to supports and services, making culturally-safe care experience for Indigenous clients and families a priority, increase access to cultural and language supports for clients, and building staff capacity for Indigenous client centered care and perspectives.

We anticipate the work of this office will result in better understandings of Indigenous clients and family concerns and issues. This will be supported by data tracking and qualitative analysis. We want to see system level actions and changes to ensure our health care system is meeting the needs of residents, and the office of client experience is critical to us understanding the improvements we can make to support that change.

So it's been over a year that this office was established, and we've had over a thousand requests that have been supported to date, and 65 percent of those have been from Indigenous people who identify as First Nations, Metis, and Inuit. And satisfaction survey results indicated that most people who used the service felt heard, respected, and culturally safe when accessing this service. The program is Indigenous designed and led with little staff turnover, and pathways have been established for building relationships with clients, families, and community. Thank you, Mr. Speaker.