Thank you, Mr. Speaker. Mr. Speaker, I rise today to update the Members of this House on the Department of Health and Social Services' continuing efforts and achievements in building a strong and stable health and social services workforce in the Northwest Territories.
Mr. Speaker, I am sure the Members of this House are well aware of the challenges we face concerning the shortage of health and social services professionals in the Northwest Territories. This shortage has been a regular story in the news both here at home as well as nationally. It is common knowledge that we must compete with other jurisdictions across Canada and North America for the same pool of professionals. And while a great deal of media attention has been given to nurses and physicians, Members of this House need to be aware that we are also experiencing shortages of social workers and other health and social services professionals who make up our workforce.
As Members may recall, Mr. Speaker, the department received additional funding in November of 1998 to implement a recruitment and retention strategy. At that time, we were experiencing critical staffing shortages in nursing and social work. Some health centres had to be closed because we did not have enough staff to maintain a safe and appropriate level of service.
A strategy was created to implement short and long term actions to address this critical shortage. This strategy moved beyond the continuous cycle of short-term hiring and into a position where we were bringing long-term stability to our workforce.
I am pleased to report that we have made great progress in just 15 months. A working group that includes representatives from the department, health and social services boards and professional associations has been putting this strategy into action. And while we sometimes have to wait to see if our efforts are successful, I am happy to be able to report to this House some areas of actions that we have undertaken.
In order to fill our immediate vacancies, the department, boards and professional associations have teamed up to develop an aggressive marketing campaign to reach professionals in the south:
- • Department and board staff regularly attend job fairs to promote our health and social services system and career opportunities. They select events which draw professionals with an interest in the kinds of career opportunities we offer.
- • We have also developed resources to promote who we are and what we have to offer. Examples of these resources are on display in the Great Hall all this week and I invite Members to take time to look at the display.
- • We have a set of advertisements that are placed in professional journals and selected newspapers across the country. Again, staff are selective in where these ads are placed in order to attract people who are interested in the type of professional practice we offer.
- • This spring we will launch a recruitment page on our public web site to enhance our national and international search efforts. The department and boards already get e-mail from interested professionals. This site will improve our electronic correspondence and will take this one step further by providing a "one-stop" shopping career approach. This site will have job postings, information about our boards and professional licensing requirements. People around the world will be able to view employment opportunities and apply for these positions on-line. And with on-line service, we will be able to respond to interested professionals in a matter of hours, rather than days or weeks.
Of course, all of these activities are about improving our methods of recruiting. We also must consider what professionals are looking for and what we can offer that other jurisdictions cannot. For example, our long-term doctors, nurses, and social workers tell us that they enjoy working in the North for the following reasons:
- • We offer a diversity of practice that is unmatched in most of Canada or the United States;
- • The level of teamwork, collaboration and dedication within and across the various professions is high; and
- • Professionals can develop personalized care for individuals and families - people do not disappear into the system like they can in the south, and our workers experience the rewards of maintaining close contact with their clients, often seeing them get better.
We know from our front-line workers that these are highly desirable features for many in their profession, and that people will move to places which offer these opportunities. Our marketing strategies must highlight these strengths.
Are these efforts paying off? I believe they are, Mr. Speaker. Since January of last year, the number of vacancies for full-time nurses across the Northwest Territories has fallen from 18 percent to under seven percent. For social workers, vacancies have fallen quite dramatically in just the last four months - from about 23 percent to just over four percent.
This is good news. It has taken the edge off of our staffing shortage. But we cannot relax our efforts because keeping these vacancy levels down requires on-going commitment. This means finding ways to keep the staff we hire. To do this, we must consider income, working conditions and quality of life.
As Members know, the previous government implemented a temporary market supplement for nurses. This pay increase meant that the Northwest Territories offers nurses one of the highest income levels in Canada. As well, we are presently working with the Northwest Territories Medical Association to examine alternative forms of payment that would result in competitive and fair payments, and consistency for all physicians across the Northwest Territories.
Mr. Speaker, working conditions and quality of life are extremely important to our efforts of retaining staff. The long hours and issues of personal safety while on the job are causing staff to leave. We have made progress in these areas as well.
- • A few weeks ago, the department, boards and Northwest Territories Medical Association signed an agreement with the Alberta Medical Association to provide temporary replacement services for our physicians. This arrangement improves our physicians' quality of life as they can now take planned breaks for professional development or holidays.
- • We have also joined with the Union of Northern Workers to improve workplace conditions for our front-line workers. The department and the union recently held a workshop attended by various professional associations, the RCMP and government agencies. At this workshop, participants identified issues that related to personal safety and well-being while on the job. This workshop is an important step to resolving these issues.
Mr. Speaker, we all know that developing a "home-grown" workforce is an investment that will pay dividends in the future. I am pleased to report to the Members that the department has made great gains in this area.
A completely new program - the Northern Development Program - has been created to provide hands-on assistance to northern students in their pursuit of health and social services careers. The program provides support to northern students with financial assistance, mentorship opportunities, summer employment placement assistance and marketing of new professionals to our boards. I am pleased to report, Mr. Speaker, that 37 northern students received bursaries in the past year. Additional information about the Northern Development Program is available at the display in the Great Hall.
Staff of this program also worked with various boards to launch the Health Careers Orientation Program in July, 1999. This initiative gives high school students the opportunity to shadow health and social services professionals, providing students a great introduction to these professions and incentive to pursue these careers. In our first year, 12 high school students participated in the program, but we expect that number to triple this year.
Another area of success is the Aurora College Nursing Program. Members may recall how well our first graduates did on their national exams. This program is an important step towards developing a "home-grown" nursing workforce. We hope that in the near future, Aurora College can also offer a Bachelor's degree in nursing.
Mr. Speaker, these are only highlights of our progress. There are many other activities I would like to speak to but it is obvious that the department, with its partners, has made a significant commitment to improving our workforce.
This commitment will continue with the development of a comprehensive human resource plan for our system. It will build on the successes of our recruitment and retention strategy and provide a broad framework for human resource planning in all of our health and social services professions.
In closing, Mr. Speaker, I wish to emphasize that the gains we have made are significant, but long-term stability of our workforce can only be realized with the active support of this government. Members can help by getting the message out to communities about our Northern Development Program, and by supporting our workers.
I look forward to keeping this House informed of both the issues and successes in this area. Thank you, Mr. Speaker.
-- Applause