This is page numbers 345 - 390 of the Hansard for the 14th Assembly, 2nd Session. The original version can be accessed on the Legislative Assembly's website or by contacting the Legislative Assembly Library. The word of the day was chairman.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

Joe Handley

Joe Handley Weledeh

Mr. Chairman, we have done some survey of user satisfaction. We will continue to do that. I think that is essential as we help people become used to this system. So to answer the question, yes, it is important. We need to build those user concerns into any sort of plans we have, both in the training and on the technology side. Thank you.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

The Chair Leon Lafferty

Mr. Miltenberger.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

Michael Miltenberger

Michael Miltenberger Thebacha

Thank you, Mr. Chairman. When I initially asked about the knowledge management strategy, the Minister indicated that they would take sort of a cursory or peripheral look at the PeopleSoft system.

Given the concerns raised in this House, which I think are symptomatic of a wide-spread concern and user dissatisfaction, would the Minister commit to ensuring that whoever does this knowledge management strategy will take a cross sectional survey sample of how well the system is working, so we can get some on the ground, grass roots kind of feedback?

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

The Chair Leon Lafferty

Minister Handley.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

Joe Handley

Joe Handley Weledeh

Thank you, Mr. Chairman. Yes, we have done post-implementation interviews. I think as we go on, we will continue to see user views and take those very seriously. There is often a problem when users are used to one kind of system and they are busy with their regular jobs and they have to get used to a new system. It takes a little while to work through all the bugs. Thank you.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

The Chair Leon Lafferty

Mr. Miltenberger.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

Michael Miltenberger

Michael Miltenberger Thebacha

Well, I think the Minister is bailing on the Titanic on this one, but have at her. So when you table this knowledge management strategy and we get to look at that, there will be a section that speaks specifically to PeopleSoft?

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

The Chair Leon Lafferty

Minister Handley.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

Joe Handley

Joe Handley Weledeh

I will defer that one, Mr. Chairman, to Mr. Voytilla.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

The Chair Leon Lafferty

Mr. Voytilla.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 388

Voytilla

Thank you, Mr. Chairman. The knowledge management strategy is to provide us with an overall framework for managing systems and investment in information technology. So to the extent that PeopleSoft comprises a significant part of our main government systems, it will be assessed within that framework. But the strategy in itself will not be recommending detailed modifications to PeopleSoft.

We have another review that we do on any big system implementation called a post-implementation review. That review is almost finished. It basically goes through the project and says what did we initially start out to achieve, how did we carry out the project, what did we do good, what did we do bad, and what did we end up with.

Then it gives us advice on how we can maximize the use of the system and the operation of the system in our environment. So that work and that evaluation of how well the implementation went and whether we got what we set out to get is being completed. That will primarily guide us initially in the further improvements we make to how we run the system. Certainly that has user input into it.

We have a user committee that will continue to provide us with input on future improvements and modifications to the system. Hopefully, with all of that we will, over time, take what is fundamentally a good system and make it more responsive to user needs and make a better system for the organization.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

The Chair Leon Lafferty

Mr. Miltenberger.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

Michael Miltenberger

Michael Miltenberger Thebacha

Thank you, Mr. Chairman. Could the Minister indicate in terms of the budget, when did we realize that the costs on this project were going south? Given the concern we have had in this House today, we are $1 million short for adult education programs. That is education we could use. We are scrambling around like mad to find money for summer employment programs. What happened? The $2 million question is what happened? What assurances do we have that we will avoid this kind of thing with your tangible capital assets? Again, is there any kind of comfort that can be given to us as legislators looking for every penny, so that we can avoid this in the future? Thank you.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

The Chair Leon Lafferty

Minister Handley.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

Joe Handley

Joe Handley Weledeh

Thank you, Mr. Chairman. I think it was probably in August or September when the government realized there were going to be substantial cost overruns. At that point, it was necessary to make a decision to carry on or quit the project. Due to the amount of investment already in it, and because of the belief that it is a good system, the decision was made to carry on.

A lot of the cost overruns resulted from the failure of an agreement for each government to provide staff resources to work through the system. That was not done, I guess mainly on the Nunavut side. As a result, we had to hire contractors, which probably tripled the cost to continue on with this project. Thank you.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

The Chair Leon Lafferty

Mr. Miltenberger.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

Michael Miltenberger

Michael Miltenberger Thebacha

If I could sort of summarize. So you are saying it is Nunavut's fault? Is that what you are telling us? That now that they are not here, we can blame them? Thank you.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

The Chair Leon Lafferty

Mr. Miltenberger, can you please speak through the chair? Minister Handley.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

Joe Handley

Joe Handley Weledeh

Mr. Chairman, no, I do not want to try and dump all the blame on Nunavut. I think we have to jointly have responsibility for it. A big part of the problem has to be shared by both governments. If one of the governments did not provide the human resources that was expected, then it cost us money to hire contractors.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

The Chair Leon Lafferty

Mr. Miltenberger.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

Michael Miltenberger

Michael Miltenberger Thebacha

Thank you, Mr. Chairman. Mr. Chairman, the Government of Nunavut obviously bailed early on this particular system. I hope the Minister is right. The other question is, I hope the Minister is right that this, in fact, will be the program they say it will be without any more costs.

My question to the Minister is, as we look at moving ahead on some of these other initiatives with the Financial Management Board Secretariat, tangible capital assets, setting up of pension operations, can the Minister give us some comfort that we are going to be a little bit more on target? It pains me deeply to have to come and find $2 million cost overruns in a service department. I have to go back, along with all my colleagues, to all our communities and tell the people that we do not have money for adult education. We do not have enough money for housing. But we found the money to have the cost overruns in headquarters for a service department. Thank you.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

The Chair Leon Lafferty

Minister Handley.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

Joe Handley

Joe Handley Weledeh

Mr. Chairman, like the Member, I also hope that we are right. I hope that a year from now you can judge me and judge that we did manage this well. But I guess the best thing I can give you right now is my own assurance that we will do everything we can to prevent any cost overruns.

I should also mention that a couple of the other examples the Member referred to, both the tangible capital assets and the pension issues, are issues that were faced. We do not have a lot of choice. We have to get on with them. The superannuation issue is one that was decided by the federal government, in that we are no longer to be part of their system.

In the case of the tangible capital assets, that is coming from the Auditor General and the Public Sector Accounting Board's recommendations to him that we have to move this way. Some things we have to do. We do not have a lot of control over whether or not we do them. We will do our best to manage within the estimates that are given to us. Having said that, it is not 100 percent predictable either. Thank you.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

The Chair Leon Lafferty

Thank you, Minister Handley. General comments, Mr. Bell.

Staff Housing
Item 19: Consideration In Committee Of The Whole Of Bills And Other Matters

Page 389

Brendan Bell

Brendan Bell Yellowknife South

Just to follow up from Mr. Miltenberger, I think we all agree that tangible capital assets, pension takeover...these are things that we have been forced into. Our concern is not with the PSABs recommendations that we implement tangible capital assets. Our concerns are that we implement them in the most cost-effective and efficient manner. The systems that we choose to set up to run these programs are of concern to the Members. Thank you.