What happens sometimes is the LHO makes a decision within the policy guidelines, the constituent is unhappy, they go to their MLA, their MLA goes to the Minister, and then from the Minister’s office goes a decree of some kind to address the situation one way or the other. It can be demoralizing or demeaning to the authority who has been given the decision-making mandate to then have the Minister dictate down to them. I would rather see a policy in place where the people of the LHO can appeal either to the Minister or president or somebody so that request comes from them when they see an opportunity to vary a policy in order to accommodate a constituent. It is a
subtle difference but I think it is important to the people on the front line. Thank you.