As I indicated, some of these applications are going back and being mailed. We’ve looked at the website, and the website seems like it’s very inefficient. So these applications are being returned to people incomplete. Is there not a quicker way, either by phone call or e-mail, or an e-mail on the website that somebody can send information to or their questions to? Obviously, the applications are coming back, people are phoning in, the phone number is not working because half the mailboxes are full when somebody calls and they can’t even leave a message. So I understand maybe the resources and the bodies may not be the answer, but definitely communication systems. Is there a way that we can improve the communications system for residents?
Robert Bouchard on Question 267-17(4): Health Care Card Renewal Process
In the Legislative Assembly on May 30th, 2013. See this statement in context.
Question 267-17(4): Health Care Card Renewal Process
Oral Questions
May 29th, 2013
See context to find out what was said next.