Thank you, Mr. Speaker. I've been talking about quality assurance and quality control within the Territorial Health Authority for a number of years now. This is something that needs to be done. We need to have mechanisms whereby we can hear what the residents are telling us, both good experiences and bad experiences. When they have a bad experience, we need to be able to look into that experience and actually come up with recommendations, how to improve and change.
I did listen very closely to the Member's statement earlier today when he was talking about some of the frustration that his residents were having, and it is troubling to hear, but it is very real that some people don't trust the healthcare system. Trust is hard to earn, but it's easy to destroy. In the Northwest Territories, we have many Indigenous residents who don't trust the healthcare system for multiple reasons, whether it's residential school or other long-term situations. There is a trust issue. I would encourage the Member, and I would encourage all MLAs to work with the residents, to encourage them to engage with our quality assurance processes.
We know that we're still growing in this area. We're making some changes to try and strengthen and make it a little more accessible. We're currently working on establishing an office of patient relations that will give patients help actually navigating their way through the system, including helping guide them to quality assurance. Please, please, all Members, residents, please utilize our quality assurance process. It's an awesome way for us to learn, to listen, and to find ways to improve.
At a regional level, we still have regional wellness councils, which is a body that is able to bring us advice on what they're hearing from their communities and bring it back to their communities. There is a board member of the regional wellness council who now sits on the chair to our Health and Social Services Authority. Now the region has a voice at a territorial table that they've never had before, and that is as a result of moving to a single authority.